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Terms And Conditions

Description of services

  • The purpose of this website is to provide an easy and practical service to customers so as to order fresh produce, packed food products and other products that get delivered to their homes. The website allows customers to make orders at the click of a button.
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  • In order to place an online order, the user can either sign in with a unique user name and password or make an order as a guest. The user name is personal to the customer; the same user name will not given to two different customers. The user can change the password at any time. It is solely the user’s responsibility to select and protect their username and password. Leeloos.ae is not liable for any problems, which may arise from the use of a password. Leeloos.ae does not share the user information with third party companies.
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How to make an order and how it is processed

  • Please ensure that all the information you enter before checkout is correct and does not have any errors. Once we recieve your order, Leeloos.ae will begin to process your order and will send an email that your order has been received. 
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  • At the moment, we only accept cash payment. Online payment will be available soon. Thank you for your patience. 
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  • While we always work hard to ensure that both the correct pricing and description of products are maintained, we reserve the right to cancel any order that is based on incorrect information and we will inform you right away of any such cancellation.
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Product delivery

  • Buyers are solely responsible for ensuring the accuracy of delivery addresses, and Leeloos.ae will have no liability or responsibility for any incorrect addresses. Please be informed that at Leeloos.ae we will do whatever we can to meet the delivery time specified; nevertheless, delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
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  • During any product delivery, if the client is not available in the address specified in the system, the products ordered by the client shall not be delivered to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.
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  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
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Refund and Return policy

  • At Leeloos.ae we ensure customer satisfaction is taken seriously. In the case of any issues or difficulty with your order, please send an email on customercare@leeloos.ae; we will gladly help you to resolve these issues.
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  • After we assess the issue, if you have already been billed by Leeloos.ae, we will issue full or partial refunds. If you did not receive your entire order or received an incorrect order, you may be issued a full refund. If only part of your order is missing, we may issue a partial refund. 
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  • In any case, we will always do our utter best to ensure your satisfaction is met. Refunds will be done only through the Original Mode of Payment which is cash at the time being.
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Cancellation and Replacement Policy

  • Once the order is confirmed and an email has been sent to the customer, the user may be able to cancel the order within 30 minutes by sending an email to customercare@leeloos.ae with the ID number of the order.
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  • Please note that there may be certain orders that we may cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
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Privacy Policy 

Prices & Availability 

Terms of Use

Governing Law